Course overview

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Course objective

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Who should attend?

• All employees, manager, engineer, operators , secretary… ect

Course outline

• Understanding Diversity
• Understanding Stereotypes
• Stereotypes vs. Biases
• Identifying Your Baggage
• Breaking Down the Barriers
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Being Proactive
• Encouraging Diversity in the Workplace
• Dealing with Diversity Complaints as a Person
• Dealing with Diversity Complaints as a Manager
• Dealing with Diversity Complaints as an Organization

Training methodology

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Games & Role plays