Course Overview
TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Course Objective
This course is designed for the student who has little or no experience
Who Should Attend?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.
Course Outline
- Business Communication Series
- Sales Series
- Business Etiquette and Professionalism Series
- Leadership Series
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Games & Role plays
