Course overview

Understanding and raising your Emotional Intelligence is essential to your success and leadership potential. In this programme, delegates learn how to:

• Develop the ability to sense, understand and effectively apply emotions as a source of leadership, communication and influence
• Gain insights into perceptions and its importance in the workplace
• Understand how EQ influences the way they respond to others and themselves
• Discover how to apply EQ in the workplace for building teamwork and accountable leadership

Course objective

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one's moods, emotions and drives as well as their impact on others
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
• Develop interpersonal skills which indicate the individual's proficiency in managing relationships and building networks
• Develop skills in responding to criticisms & adversity
• Leadership strategies for working with others towards shared goals

Who should attend?

• This programme is designed for all managers, leaders & professionals who need to have in-depth knowledge of human behaviors
• Anyone who is interested in developing themselves to be a better leader and manager
• Individuals who desire to apply psychological knowledge to result in management and leadership strategies.
• Individuals who wish to understand their emotions and how it affects those around them and their productiveness in the workplace.

Course outline

• What is Emotional Intelligence
• Develop your emotional skills
• Applying your emotional skills
• Emotionally intelligent manager
• Leadership Strategies
• Managing emotional stress

Training methodology

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Games & Role plays